Refund policy
At Bellouage, we want you to feel confident with your purchase. If you’re not completely satisfied, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original tags must still be attached
- Items must be returned in original packaging
To start a return, please contact us at:
bellouage@info.com
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
bellouage@info.com
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.
We will resolve the issue as quickly as possible.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Sale items
- Gift cards
- Personal care items (if applicable)
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card provider
- Then contact us at bellouage@info.com