Terms & Conditions
📜 TERMS & CONDITIONS – BELLOUAGE
Last updated: 01-04-2026
Article 1 – Definitions
In these Terms & Conditions:
- Cooling-off period: the period during which the consumer can exercise their right of withdrawal
- Consumer: any individual not acting for business purposes
- Day: calendar day
- Right of withdrawal: the right to cancel an order within the legal period
- Entrepreneur: BELLOUAGE
- Distance contract: any agreement concluded online
Article 2 – Identity of the Entrepreneur
Business Name: BELLOUAGE
Chamber of Commerce (KvK): 850309020
VAT Number: NL004043551B89
Email: info@bellouage.com
Country of Operation: Netherlands (shipping internationally, including Canada)
Article 3 – Applicability
These Terms apply to all offers, orders, and agreements between BELLOUAGE and consumers worldwide, including Canada.
Article 4 – The Offer
All offers are non-binding and may be modified.
Product images are as accurate as possible, but slight variations may occur.
Prices may exclude import duties, taxes, and customs fees, which are the responsibility of the customer.
Article 5 – The Agreement
An agreement is concluded once payment is completed.
BELLOUAGE reserves the right to refuse or cancel orders in case of suspected fraud or incorrect information.
Article 6 – Right of Withdrawal
Customers have the right to return their order within 14 days of receiving it.
Conditions:
- Items must be unworn and unused
- Original packaging and tags required
Article 7 – Return Costs & Refunds
Return shipping costs are the responsibility of the customer.
Refunds will be processed within 14 days after receiving the returned items.
Article 8 – Exclusions
Returns are not accepted for:
- Custom-made items
- Personal or hygiene-sensitive products (if opened)
Article 9 – Pricing
Prices are listed in euros (€) and may change at any time.
For international orders (e.g. Canada), additional import duties or taxes may apply.
Article 10 – Warranty & Conformity
Products must meet reasonable quality standards.
Defects must be reported within 14 days after delivery.
Article 11 – Delivery
Orders are processed within 1–5 business days.
Delivery times:
- Netherlands: 1–2 days
- Europe: 3–7 days
- Canada: 5–10 business days
BELLOUAGE is not responsible for delays caused by shipping carriers or customs.
Article 12 – Payment
Payments must be completed at checkout via available payment methods.
Article 13 – Complaints
Complaints must be submitted within 7 days after discovering an issue.
Email: info@bellouage.com
Article 14 – Disputes
All agreements are governed by Dutch law, regardless of the customer’s location.
🔐 PRIVACY POLICY – BELLOUAGE
Last updated: 01-04-2026
Personal Data We Collect
- Name, address, email
- Payment information
- IP address & browsing data
How We Use Your Data
- Order processing
- Customer support
- Marketing (only with consent)
Data Sharing
We do not sell your data.
We only share data with:
- Payment providers
- Shipping companies
International Customers (Canada) 🇨🇦
Your data may be processed in the European Union.
By using our services, you consent to international data transfers.
Security
We use SSL encryption and secure systems to protect your data.
Your Rights (GDPR)
You can:
- Access your data
- Request deletion
- Withdraw consent
Contact: info@bellouage.com
🔁 RETURN POLICY – BELLOUAGE
Returns
You may return items within 14 days after delivery.
Conditions:
- Unworn
- Original packaging
- Tags attached
Return Process
- Email: info@bellouage.com
- Wait for confirmation
- Return the item
- Send tracking code
Refunds
Refunds are processed within 14 days after receiving the return.
Damaged or Incorrect Items
- Report within 48 hours
- Replacement or refund provided
Lost Packages
We will resend your order before issuing a refund.
Canada Orders 🇨🇦
- Import duties/taxes are customer responsibility
- Customs delays are outside our control